Service Advisor - Grand Forks, ND

Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor, coordinating and scheduling service technicians time, invoicing work orders, and communicating quotes, job status and scheduling.

We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!

Responsibilities:

Assigns jobs and work areas to Service Technicians according to their skills and knowledge.

Seeks customer feedback proactively, anticipates problems and responds promptly.

Assists the Service Manager in quoting, estimating, and delivering CVAs (service contracts) upcoming jobs coming into the service department.

Responds and follows up to employee issues and concerns.

Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.

Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).

Advises Service Manager of all customer complaints.

Assists the team in the implementation of Contamination Control Guidelines.

Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.

Exhibits technical and product knowledge on all equipment sold within the dealerships area of responsibility.

Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.

Conducts self in the presence of customers and community in a professional image of Butler Machinery Company.

Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.

Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.

Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Organizes, communicates, and delegates responsibilities and priorities to employees to ensure the successful operation of the department.

Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.

Communicates with and coaches employees on assignments, providing technical expertise as needed.

Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Works within and promotes vision, mission, and values of BMC.

Performs other duties as assigned.

Qualifications:

A High school and/or technical school education or equivalent combination of experience, training and/or education required.

Previous Ag experience is preferred.

Strong customer service skills

Strong computer skills

Strong technical knowledge

Excellent oral and written communication skills

Strong time management skills

Ability to multi-task

As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

Health Insurance 4 plan options including 3 High Deductible plans

Health Savings Account (with High Deductible plan options) Employer contribution up to $1,100/year

Flexible Benefit Plans

Dental Insurance 2 plan options

Vision Insurance

Basic Life/AD&D and Supplemental Life Insurance

Employer paid Short-Term Disability Coverage 60% of base pay/salary

Long-Term Disability Coverage

Maternity / Paternity Benefits

Holidays

Paid Time Off (PTO)

401(K) Plan

Employee Assistance Program (EAP) including Health Coaching

SmartDollar employer paid financial planning program

Legal Shield/ID Shield products

AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

EOE/Minorities/Females/Vet/Disability